Harvey Norman have all your electrical and computer needs. Visit the Moss Vale store to see our huge range and find everything from the latest home entertainment systems and the best computer technology, to the most stylish and innovative home appliances available.

For more information, contact Harvey Norman on 02-4868-1039.
Posted by A.N.Other on April 19, 2007
They advertise a product in their catalogue at a too good to be true price. You then go to the shop only to be told they are all sold. Asking when they will be available again told 'don't know, however we do have all these other brands and models'. One of the oldest tricks in the book.
Bad Service
Posted by Lady Merrit on March 18, 2007
Very Rude
Posted by Frank on April 20, 2007
Everyone seems to hate big business. Harvey Norman have a job of being convenient, and therefore they can charge a little bit more than anyone else. Their service is always great, and the staff are always knowledgeable and friendly. If you don't like Harvey Norman, then don't shop there!
Total Rip offs!
Posted by Anonymous User on February 8, 2007
Total Ripppppp off Merchants! Avoid if you Can!
Harvey Norman Moss vale
Posted by Anthony Jones on September 30, 2006
this is a great buissness but the prices are a bit strechted
Posted by Anonymous User on April 25, 2007
They have good prices and the service is really good. I bought a new laptop there a few weeks ago and the guy that served me was really nice and friendly and helped me out. I usually go there to get work supplies about once or twice a week and they are always good. If anything I want is out of stock they try to order it in for me or find something else similar and give me a good price. they don't hassle me like some of the other shops do. if i say "i'm just looking" they are fine with that.
Posted by Sherridan Barr on July 5, 2007
Great service, but where is the promised hard disk for Vista, as you have promised????your Manager did!! What am I going to do, when it crashes and I can't put Vista back on again? will I have to go to a computer store and pay through the nose? For something I have already bought with my new Laptop. Not good enough, Harvey Norman, sherridan Barr, Tassi Ps I find your website very difficult, cant find entrance to shop???
Posted by Elizabethable on July 7, 2007
Harvey Norman seems like a nice guy. This site is strange
Buyer just beware and please do lots of research!
Posted by Jenn on August 13, 2007
We have had two transactions with Harvey Norman and both were ONLY because they offer GE interest free financing...NOT because of their customer service by ANY stretch of the imagination. We have been to many of the stores talking to many different sales staff and WE know more about furniture than they do!! God forbid you ask them what kind of foam or wood is used in a lounge suite! You'll be there all day if you need an answer! Our first couch, the "Brooklyn" which they still sell was a total piece of crap. We spent 2500 dollars, scotch guarded it, etc. The cushions sunk right down within 2 weeks, and the material on the back cushions gets all crinkled and makes it look really old. We had to hound the hell out of them for months just to get them to replace the foam that has a 10 year warranty on it, and it did the same thing again!!! So after we gave up getting service on that couch, we thought we would buy something firmer that wouldn't go flat on us again within two weeks! So then we went and bought the "Florence" suite after looking at literally hundreds of couches at several different retaiilers. We asked SO many questions and made them call the manufacturers, etc to get all the info we wanted. We were satisfied that this couch was going to be of good quality and went ahead and spent 4000 dollars on two 3 seater couches. It took over 2 months to get the couches in, and when we DID get them, within 2 weeks there was a cable sticking out from the cushions, they were sinking and straight away the arms of the couches were creaking?! After many a phone calls with their "CUSTOMER SERVICE MANAGER" they finally sent out an upholsterer with 20+ years of experience and he took them away for a week and a half, and sent them back only half fixed. One looked like nothing had been done to it and felt that way too...even the delivery guys said it looked off. When you sit near a crack on the couch you fall in towards the middle! The upholsterer came out a second time after our complaints and took part of one of the couches away to see if he could fix it again. He had said that the frame was crooked, the foam was ordinary and the workmanship left quite a bit to be desired. There was only one row of webbing and it should have been crosswebbed but since the manufacturer is a new company, they screwed up. So the upholsterer came up with a report and said what they need to do in order to build new couches. Harvey said they would build us new ones to the specs of the upholsterer and take the old ones. Then nearly a month later they call us to tell us no order has been done and that the manufacturer said that they will not follow the upholsterer's instructions! So now we are telling them they can take their couches back...If you deal with Harvey Norman for furniture just make sure that you research the manufacturer or the furniture if quality is important to you!!
he who laughs last thinks slowest
Posted by ilyk sheep on September 10, 2007
He who laughs last thinks slowest. Everyone has a photographic memory. Some don't have film. A day without sunshine is like, well, night. On the other hand you have different fingers. Change is inevitable except from a vending machine. I just got lost in thought. It was unfamiliar territory. When the chips are down, the buffalo is empty. Seen it all, done it all, can't remember most of it. Those who live by the sword... get shot by those who don't. I feel like I'm diagonally parked in a parallel universe. He's not dead... he's electroencephalographically challenged. You have the right to remain silent. Anything you say will be misquoted, then used against you. I wonder how much deeper the ocean would be without sponges. Honk if you love peace and quiet. Despite the cost of living, have you noticed how it remains so popular? Nothing is foolproof to a sufficiently talented fool. It is hard to understand how a cemetery raised its burial cost and blamed it on the cost of living. The 50-50-90 rule: Anytime you have a 50-50 chance of getting something right, there's a 90% probability you'll get it wrong. It is said that if you line up all the cars in the world end to end, someone would be stupid enough to try and pass them. You can't have everything....where would you put it? Latest survey shows that 3 out of 4 people make up 75% of the world's population. The things that come to those who wait, may be the things left by those who got there first. A fine is a tax for doing wrong. A tax is a fine for doing well. It was recently discovered that research causes cancer in rats. I wished the buck stopped here as I could use a few. I started out with nothing, and I still have most of it. Light travels faster than sound. This is why some people appear bright until you hear them speak.
Posted by Anonymous User on July 18, 2007
Meh, they sell at over 200% of wholesale price. That's a damn steep price for "Good service".
Really Great Service
Posted by Nicole Martins on August 22, 2007
I needed a Laptop for my daughter i went to 4 difrint stores in southern highlands only harvey norman in moss vale explaned every thing to me about laptops and they had a great range I had a cheaper price from dicksmith and Troy the manager did a better price no questions asked. I even got a phone call a week later asking how every thing was going. Thanks Troy & Harvey Norman
lost two generations
Posted by philip grice on October 22, 2007
both my sons were home from school sick last week! my youngest is only seven just turned and with the money for his birthday wanted a game for his nintendo ,as he was ill my wife went to harvey norman and bought it there but it did not work in his console it was never used 1she then tried to return it and was told no refunds or exchanges that is HARVEY normans policy no if buts or maybes so beware . try telling that to a seven year old
more than happy
Posted by Anonymous User on January 14, 2008
i recently purchased 3 items from Harvey Norman. i asked for discount and got it! asked for quick delivery and its comin in 2 days.. and the service was excellent. they were very friendly and one of the male employees was so good lookin i wanted to take him home!!
not happy
Posted by joy on October 22, 2007
i brought an item from one of there stores was told it will take a week we will post it to you three weeks later still waiting and am still waiting for the person to ring me back after two hours to tell me were it has got to as we live three hours from a big shopping center i am not happy with the service joy in miles
Harvey Norman
Posted by Grooblings on January 26, 2008
Re: lost two generations (22 Oct 2007) & No Refund If salespeople say that the shop has a 'No Exchange, No Refund' policy (or displays signs to that effect), that does not affect your rights to an exchange or refund under the law. If the trader or tradesperson refuses to discuss a remedy, then you should get legal advice or contact your Consumer Affairs (or Fair Trading) Department in your State /Territory.
Are you being served?
Posted by Kate C on December 28, 2007
I live in the Southern Highlands and have thought to use HV at Moss Vale for several different items over the years. I have been in there on separate occassions for a laptop, printer, lounge suite, dining table, and most recently a Sony Bravia LCD tv with surround sound set-up. (Note I have never actually purchased anything from this store because their service is so incredibly terrible)! I shopped there yesterday (27.12.07) being the first place I went to because it is local and it's the holidays. I must have been in the store standing infront of the X series 52" lcd screen for a good half an hour. Staff wandered past me and my husband and we decided that we would see just how long it would take for someone to even say "hi, can I help you?" We looked straight at some of the staff and it was like we were invisible! We eventually took ourselves to the payment counter and enquired to the girl if the 46" lcd was in stock. She looked it up and told us they were all out but that she could order it in. We were not looking to order it in and although she was pleasant, her job was clearly to be at the counter taking money, not selling the merchandise! It is such a shame that local businesses cannot be more helpful. We took our business to Sydney and purchased the exact television we wanted at a fantastic price at JB Hi Fi. They were run off their feet busy but we no sooner walked into the store and a staff member greeted us and said he wouldn't be long. Within 2 minutes we were served. Perhaps the manager at HV Moss Vale from the TV department should enquire just what the heck his staff were thinking letting a $4600 sale walk out of their store? I would have thought that making the experience in a local store to a local customer was imperative. Obviously not. I will not be going there EVER again and I will be advising others of my experience.
epson printer
Posted by unhappy on March 14, 2008
Bought a epson printer 5 days and 2 printes later it was saying the yellow cartrage was empty took it back to HV thay asked if i had rang the company wheel i had it for 5 days Hv were happy to replace cartrage so back home 2 days 3 prites later it happened agin so i took it back tecnition rang to say it looks fine when i asked what he did he said it just looked fine. Got to the store and asked for a print out he hadent even pluged it into the wall and said he asnt got the programe for it the disc was in the box a day later rang to say it was ready picked it up, he said if it happends agin ring the company well plug it in the wall and u guessed it still the same problem getting hold of the company well good luck one hour with them and still the same problem HV keep up the good work willnever shop there agin
Late game
Posted by Anonymous User on January 22, 2008
I preorderd a Pc game on the 28/12/07 and they said it would arrive next monday. I rang up on the monday and asked is the game in yet and they said no, next monday. I then rang again on the monday to find that it hadn't come in yet and that it would be in latewr that week. My mother rang up a couple of days later and asked what was going on but they simply said that their suppliers had been running late, next shipment will be in on monday. I then rang up on monday and they still havent got it in yet. Tuesday, no. My mother then went to the store and asked when will it be in? they said they must have an order of at least $500 so as they don't have to buy more later on and that the total price at the moment is at $380. They then said monday. Still Haven't recieved game after 4 weeks (1 month.)
Posted by Anonymous User on February 2, 2008
When I am at your store you have everything laid out for everyone in neatness and your service is great too but when I was on your website I couldn't do anything and I couldn't find what I was looking for and there was all these that kept popping up so could you make sure your website is easy to get around.
Very Good Service
Posted by Mark Conway on March 15, 2008
We needed to buy a desktop pc I went to 3 other stores in the southern Highlands No one offerd the same service or priceing as they did at Harveys Moss Vale They were very helpfull I will shop there again.
Good After Sales Service
Posted by John Moss Vale on March 21, 2008
I bought a new compaq laptop on the 12/2/2008 from harvey norman moss vale the laptop only worked for seven days I went to the store straight away and spoke to the tech Brett and the franchise Troy about my problem they said i had to leave there for them to test to make sure it was not something simple. I left it with them I had a phone call that afternoon that is was faulty and i can come pick up a new laptop that afternoon. New laptop is working perfect. They made the process so easy and fixed my problem quickly Thanks Guys
Posted by Anonymous User on May 2, 2008
Re: lost two generations (22 Oct 2007) & No Refund
Posted by Trish Watson on February 9, 2008
I have been shopping at Harvey Norman for years and have always found the service and prices great. I bought a ps2 game for my son for Xmas and it froze at the start of the game, I took it back and they were happy to exchange it, if it was faulty, they checked it there and then exchanged it and the new game was fine. I am in Perth and I have found that due to the fact that Harvey Norman is franchised it depends on the store.
Where is my Game??
Posted by John Croffard, Bowral on March 20, 2008
Dont start on me about Harvey norman. A While back i went there to buy the PC game Arch Nemesis Heroes Of Time And Space II (expansion pack). As i love the game and wish to expand it to add more dimesions to game play, anyway thats beside the point. I ordered this game in december last year, a few months before its release. Anyway the game was released and i proceeded to Harvey Norman to collect my reseved copy... And then my own little world came crashin down around me. funnily enough MY RESERVED COPY WAS NOT THERE, i was disgusted as i had waited all summer for the release. All my online friends got copies of it and told me how good it was, especially MIKE152BOSTON. So anyway after arguing with the computer guy at harvey norman about my reserved copy, i decided to order it again, as we were going around in circles. I was like , my god, guys ill trust you again. Then they told me my card to place the down payment for the game had insufficient funds. Well i had just payed for some tribal war orc figures from the warhammer store and i know i had the money, so there we were, arguing about it again. I left in such a huff and puff from hearing so many blatant lies that when i went to drive off on my scooter i over corrected to the left and hit one of the harvey norman trolleys out in the carpark. Anyway with 500 dollars damage to my scooter and a badly grazed knee, i hobbled back in and shouted for the manager to help me and that the trolley guy should be fired on the spot , bang, gone. I hopped over to the Racing car bed to sit down and the manager told me i couldnt sit there because i could bleed on the mattress. CAN U BELIEVE THIS?? SO there you have it, my Horror Harvey Norman story. Since then ive had an orthoroscopy on my knee because something is wrong with it, and ive put on at least 12 kilos because im pretty much immobile. i find it hard to even get to the toilet from my computer and my mother isnt happy about me eating in front of the computer. SO THANKS ALOT HARVEY, YOU LOST ME P.S your computer game titles werent interesting or challenging anyway and your computer 'expert' doesnt know his ram from his rom or his processor CB15's from his High Arc slotdrivers. yours NEVER
what the F!@#$
Posted by Anonymous User on June 2, 2008
i'm trying to get around this website!!! i can't seem to find what i'm looking for...hellllloooo i bought a dryer, a washing machine and a fridge from harvey norman, i'm trying to find out where i can take my dryer to get fixed... it just won't work... pls help me
Very Happy
Posted by Peter Thomson Of Mittagong on March 21, 2008
I have been shopping at Harvey Norman Moss Vale for the past 3 years with computer products I have always found the staff very help full and friendly also every time i have asked for a discount they have done a good deal. Keep up the good work Thanks Peter
Re:lost two generations
Posted by Anonymous User on March 13, 2008
99% of the places that sell software dont refund them, you should however be able to get an exchange only. This is because people buy em, copy then refund the software.
uncaring misplacers
Posted by UPSET MOSS VALE on April 23, 2008
i recently had my computer re booted and part of the contract with them was that they back up all my photos to disc for re instillation after they were finished fixing my pc then after all this i pay for the service and find they have lost my disc with photos of my only daughters birth and of me holding her for the very first times these things are irriplacable and i no longer have baby photos of my daughter way to harvey norman moss vale if i had a leg to stand on i would love to take them to court for negligence and sheer stupidity i would love to know what they would do if it was there personal treasures taken away from them GET ORGANISED AND LEARN HOW TO MANAGE YOUR FILES YOU DONT THROW AWAY PEOPLES PHOTOS
Posted by Cris M on May 30, 2008
Wow, people really do hate Harvey Norman for some reason. Couldn't be their awesomely great service and cheap prices could it?
Good shop/Bad site
Posted by Anonymous User on July 18, 2008
A good shop but the site is a bit difficult to use.
Computer from HNorman Chirnside Park
Posted by Janet Dale on May 25, 2008
Thought I was rapt by the help and service when I decided to rent a computer (my old one suffered a major meltdown - and it was old!). I truly was wiped out by the help and care from the salesmanship, and he was only a person trying to pay his way through uni. Do they earn a commission from GE? Trouble is that he failed to mention that the Microsoft on the computer sold to me was only a trial version! Now I am up for a probable $300-$400 to get my computer working at a basic level.The salesman knew of my very basic computer literacy, and I am really annoyed that he didn't care about my ongoing happiness with the product he sold me. I have been in retail for years and the old theory was that we were there for the customer. Had an expert come to make sure that it wasn't something that I had done wrong - SO relieved that it wasn't! I now have about 6 weeks before my computer stops working, unless I can get either the money or Harvey Norman to help. Everyone is quite right though - WHERE IS THE CONTACT WITH HARVEY NORMAN? PS Thanks for the laugh that I needed - "ilyk sheep"10 Sept. 2007
Posted by Anonymous User on July 2, 2008
hi i work in harveys in ireland in our store we thrive on great customer care and after sales care we befriend a customer make them feel welcomed and help out the best we can, so for the few disgruntled customers out there im sure we apologised and its unfortunate you do not wish to shop with us again your custom is always appreciated and well catered for, so just a reminder we are not all bad.
web cam?? pleb cam!!
Posted by John Croffard on April 28, 2008
Hi again guys Well this is John Croffard again, and yes i have another problem with HARVEY NORMAN. Not long ago did i meet a great lass in canada steph/24/F/Ontario also warhammers orcs aficionado, but thats beside the point, that i thought after playing online WoW ( World of Warcraft to you non tech savvy types ) i decided to invest in a web cam to see her all the way over there in the land of maple syrup and mounties. Well as usual ol' Harvey had a trick up his sleeve. Obviously Mr Norman hires people who are deficient in the knowledge and inner workings of webcams, as simple questions along the lines of 'does this webcam have plug and play capability' fly over the so called 'computer tech staff' that work in the evil clutches amongst the harvey warlords. Or should i say, if i was russian, those capitalist bourgeoise land owning serf abusing fiends who spit on us working class. And what was even more galling, they had the hide to question my immense repertoire of immense technical nous. Isn't the customer always right?? I see Harvey on the TV saying how people friendly his company is and to be treated like a russian pleb is extremely distressing as i consider Harvey Norman to be my one stop shop for all things 'tech'. Anyway to cut it short, got the web cam, didnt marry up with my system, cant see steph/24/ontario warhammer expert ( hey steph ;) ) but she can somehow see me, and she doesnt even chat me anymore cause of the quality of the webcam feed. So anyway after drowning my sorrows with a 4 pack of redbull and a box of crispy Kreams, I've Decided that Tandy is my shop of choice. I would Sink as low as to go to Dick Smith before i went to Harvey Norman. Farewell Harvey, you've been great to me.... NOT P.S your LAN cables are second rate and our relationship was great our relationship was gold but farewell harvey tandy ive been sold
Repair agent
Posted by Anonymous User on July 3, 2008
phone: 0248681039 Ask for Paul, Simon or Ryan within the electrical department, ive dealt with all of them recently in the purchase and fit of my new home. greats guys.
i wanna buy a PC from HN
Posted by Anonymous User on October 27, 2008
how much do u think its gonna cost?? i want a dell one with a really nice graphic card so i can play sims 2 very smoothly with no problems at all...please help my budgets is $700-$1200
In response to "where is my game"
Posted by Anonymous User on November 28, 2008
Im curious to know why you went back into the store and demanded someone be fired because you over corrected your turn and hit a trolley. Its not really anyone's fault but your own that you cant ride your scooter!
You know what??? nothing??
Posted by Anonymous User on July 3, 2008
QUOTE/Posted by John Croffard at Monday 28 April 2008 Hi again guys Well this is John Croffard again, and yes i have another problem with HARVEY NORMAN. Not long ago did i meet a great lass in canada steph/24/F/Ontario also warhammers orcs afficianado, but thats beside the point, that i thought after playing online WoW ( World of Warcraft to you non tech savvy types ) i decided to invest in a web cam to see her all the way over there in the land of maple syrup and mounties. Well as usual ol' Harvey had a trick up his sleeve. Obviously Mr Norman hires people who are deficient in the knowledge and inner workings of webcams, as simple questions along the lines of 'does this webcam have plug and play capability' fly over the so called 'computer tech staff' that work in the evil clutches amongst the harvey warlords. Or should i say, if i was russian, those capitalist bourgeoise land owning serf abusing fiends who spit on us working class. And what was even more galling, they had the hide to question my immense reportiore of immense technical nous. Isn't the customer always right?? I see Harvey on the TV saying how people friendly his company is and to be treated like a russian pleb is extremely distressing as i consider Harvey Norman to be my one stop shop for all things 'tech'. Anyway to cut it short, got the web cam, didnt marry up with my system, cant see steph/24/ontario warhammer expert ( hey steph ;) ) but she can somehow see me, and she doesnt even chat me anymore cause of the quality of the webcam feed. So anyway after drowing my sorrows with a 4 pack of redbull and a box of crispy Kreams, Iv'e Decided that Tandy is my shop of choice. I would Sink as low as to go to Dick Smith before i went to Harvey Norman. /QUOTE A little advice for my immense reportiore of immense technical nous friend. If she can see you the webcam works, if you cant see her, hers doesnt or you are suffering from whats called "user error". Funny how she can see you but you cant see her, then all of a sudden she no longer wants to talk to you anymore?? I dont think theres anything wrong with communication, just the person wanting to communicate, or lack there of...
Posted by john @ hghlnds by dsgn on July 17, 2008
@Peter Beswick Dude, don't get so worked up... it's just a website! I first thought your review was a prank, but the person I had assumed was behind it absolutely denied it. I guess you must actually exist :) Anyway, the site is not closing down, but it will be replaced with something else we've kinda been working on in our spare time. We have no idea when, but there's no rush. In regards to the 'less than local' reviews, the way I see it, if someone spends even 5 minutes of their time commenting on something, it's their right to be heard. As we've planned to replace this site for a while, if we leave the outsider reviews up, we can move them across to the proper Harvey Norman stores later. We also do delete the few reviews each day that had very little thought/spam whenever we get a chance. Thanks for the kind words :) Love, john
Unsatisfied Buyer
Posted by Anonymous User on September 24, 2008
I am certainly not shocked to be reading all these reviews of Harvey Norman's unreliable service. When the delivery arrived in the morning, at first i was pleased. As I opened the boxed packages, my delivery was not what i ordered. I ordered new furniture, which generally means, furniture without scratches or scrapes or worn out leather. To top it off, the bed delivered was not what i had ordered. It didnt even match the bedside cabinets! Shopping at Harvey Norman has not at all been a pleasing experience!
harvey norman
Posted by blonde angry man on October 26, 2008
hopperscrossing store furniture department etc couches bed's very good service i believe the guys name victor and a lady there very good. but i have big problem with their computer dept. man what crap service rang there for laptop was at befor tax season sowas trying to get a deal/ interest free etc. got a deal laptop with laptop bag and a few hundred of price all cool went ther next couple days the guy not there and the othercomputer sales man was real negative approachingtype not giving me the same deal so i decided to go ahead anyway no more in stock so we ordered wait weeks no responce me missus calls and lo and behold was told the laptop is there.went there waiting for service ................waiting..............waiting acouple of days later thats how long it felt ....still waiting.... no recognition of being there .. the sales guy for computers wasthe negative one ..waiting wesaid bugger this s$#^w this guy and that is putting it nicely.3-4 weeks later missus gets a call while i was at work lo and behold harvey norman calls and says the laptop has just arrived what the??????? well did my missus tell that prson where to go etc was there 4 weeks ago wentthere no service so left etc etc if you want anything else there great but computers from there crap service sunshine harvey norman -for computers great service i am now waiting for pre christmas sales as that experience has put me off how i know about sunshine having good service-computers well i tried it out all i did was go to the store and enquire about laptop good way better deal then hoppers crossing store as said was put of so going to buy soon cheers hope informative - my regards blonde angry man
Posted by Peter Beswick on July 17, 2008
I can't believe the nonsense in this website. Most of these reviews do not even relate to the local Harvey Norman and are as far off field as Tasmania. The a***holes that set up this site are not even prepared to be responsible enough to monitor the reviews. No wonder this site is closing down. It is crap. Thank God there are good local sites such as .yourguide.com.au, or Ourpatch.com.au which are at least designed for ease of usability and are genuinely local with real people managing them.
I don't know what everyone's going about!
Posted by Anonymous User on August 10, 2008
I read all the reviews and they all make Harvey Norman seem like the worst place to shop. I have to admit.. service is a bit slow.. and there was a particular man that seemed to not want to price us on things unless he was sure we were gonna buy them there and then. We just simply got someone else to help. Yes they are a little bit dearer but if u shop around they beat any price! I personaly think that if you don't ask for a discount your not going to get one.
Why Harvey Norman?
Posted by Yash on October 6, 2008
Hi, I just have a small question. I am doing a University project on Harvey Norman and would like to know your views on why people like to buy IT products from Harvey Norman in Australia as they have the largest share in the market with 38%. Please Help
Great Service & Friendly
Posted by Stewart Thompson on November 3, 2008
I been going to Harvey Norman Computers Moss Vale for the last 3 years I always get a great price with great service. If i have any problems they fix it with no fuss. Keep up the Great Work Thanks Stewart
Happy to go to Court
Posted by Happy to go to Court on January 9, 2009
I forgot to leave some advice. When dealing with these scammers remember to make notes. And if possible get a staff member to back you in court. I had a staff memebr cantact me as they were annoyed with how I was treated and lied to. They have agreed to come to court and tell their story which includes other similar experiences. Good luck and hold your ground. Your rights are garunteed by law.
Never shop at harvey norman without checking its returns policy
Posted by Anonymous User on January 22, 2009
I think the thing I hate the most about harvey norman is its returns policy. Although it is legal, it's really annoying. Most stores will offer a refund or at least an exchange if the product is in its original packaging and unopened. At the store I work in we even offer exchanges for people who have opened the packaging and changed their minds.
I think they are great
Posted by kyle on December 26, 2008
hi i went to hervey norman a few days ago and went looking fo a stereo for my parents, just to let you all know, im only 15, and i saw a nice stereo about $100, they didnt have any in stock though but he offered me another one, which was even better, it was on special for $139 but, without me even asking him, he knocked another $20, yesturday we set it all up, and its is insane, i've got both thunbs up for harvey in midland WA.
Service and staff!!!
Posted by Alex on February 25, 2009
The service was very good and the staff member who help me was very excellent at what I needed like the prices, the features, the extras and everything else that i needed. Even though i was waiting for 5 to 8 mins to be served. Harvey Norman has good service and needs to improve it a little bit.
HN sucks
Posted by Anonymous User on December 7, 2008
Hi Gerry, Looking forward to your arse hitting the wall real soon...Fxxking crooks...interest free my bum. The worst retailer in Aus. AVOID AT ALL COSTS...
Completely lied to
Posted by Happy to go to Court on January 9, 2009
I had a problem with a computer that was 2 years old. I went to 2 technicians who told me they have seen alot of my model coming in and showed me a room with approx 12 others with the same problem. I rang Harvey Norman who hand balled me to Hewlitt and Packard. After 1 month Hewlitt and Packard agreed to speak to the technicians to establish if it was a batch problem. They rang me back a couple of days later and they said they had spoken to the techs and established it was not a batch problem. Problem was they never spoke to the techs. I went into the Marion store in Adelaide and asked for the Manager. Costa (the manager) came out and after hearing my story said he had a friend at Hewlitt and packard and he would sought it out. a few weeks and a few emails to Costa and he has not even answered back. I am now taking them to Small Claims Court. I recommend this as it only costs $70 and they will not only have to explain why their service has been to avoid me but also why the outrightly lied. See you in Court.
Where is my game???
Posted by Kate on January 7, 2009
uhhh?? where are your brains? If you can't ride your scooter then WALK! You are a prime example of an annoyingly stupid customer (probably the reason why employees of Harvey Norman can't be bothered) I don't work for HN but I work in customer service and it is idiots like you that make me wonder why I bother. OFCOURSE you can't sit on the bed! Who would buy a blood stained bed?? You sound like a nut! if you don't like the service don't shop there! but it sounds to me like it wouldn't matter where you went you would find something not PERFECT! Grow a brain and sell your scooter! I don't even know you and you already annoy me (where did the days go when you had to take responsibility for your own actions???)
The problem with Harvey Norman is...
Posted by Anonymous User on January 21, 2009
...that they don't ever ever ever fix their mistakes. We bought a lounge suite worth $5,250 but when we picked it up the cushins sat out over 10 cm from the base and the back pillows that were meant to be fluffy were flat. We took the pillows back to cambletown shop measured them up with the pillows from their suite and the difference was noticeably obvious. They agreed but denied the fault being at their end. The manufacturer came out to assess the lounge, they believed the fault was with Harvey Norman for allowing that particular fabric to be used. Nothing was done, our lounge cushins are now stuffed after only 12 months. It feels and looks nothing like the suite they still have in stock. It creaks on the arms and we are devestated because the cost far exceeds the quality of the product. They refused to deal with us and kept giving us the run around until finally they blamed us for choosing the fabric which they promoted. I took the cushins to oz design in Wollongong for outside advise - they were very helpful in pointing out how the inserts were actually way over sized for the actual cover and that Harvey were negligent in offering that design in the first place. What are people like us to do - no upfront money to fight them with, no money to even shop elsewhere as their interest free terms is the only way we can afford to buy furniture.
Posted by Johnny on March 31, 2009
I would have to say that Harvey Norman is one of the best places to shop, sure they are a little expensive but at the end of the day I always get what I want way cheaper than any other retailer. The service is never pushy and in your face, Just great service. The extended warranty is one of the best in the industry Plus Gerry backs Aussies made companies, AND SO SHOULD YOU!!!
bad service...guarantee
Posted by RON BUTLER on February 6, 2009
I HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE AND HATE HARVEY NORMAN.............TV BROKE DOWN AFTER 4 months...guess what still no tv this has been like for 7 weeks now....hmmm hope my wife isn;t pregnant again..nothing else to do at night.....whats on tv...we haven't got one remember ..oh yes how about what's on the radio.....HARVEY NORMAN>...YOU HAVE NO CUSTOMER SERVICE BACKUP WHATSOEVER.....
I want my laptop back!
Posted by Anonymous User on February 4, 2009
Well my laptop's fan stopped working after a year.. which was okay because i had extended warrenty.. took it in to be fixed and it had been in for a month before i had to go overseas, thinking it would be fixed by the time im back. The called me overseas and said it was waiting on parts. So i came back from overseas and came into the store to check how its going.. they said it would be 2-3 weeks before they even recieve the part.. and they said they would ring me in a week to update me. They didnt ring.. now it has been 3 months since i first put my laptop in and i have to go back to uni in a dif state soon.. and will have a major problem if i dont get my laptop back before thn. I just wish Harvy normal would take interest in repairing its goods. A job like this shouldnt of taken longer than a week or atleast a month.
Harvey norman cheating
Posted by Venkat on April 15, 2009
I bought a toshiba laptop from harvey norman and it got repaired once(by changing mother board and keyboard) still am having the same problem. Toshiba is ready to give the money back but harvey norman in Martin place were cheating me to give me the money back. I went to that shop more than 5 times, they are informing that the manager is in meeting. They are forcing me to buy someother laptop.
After Sales Service - Harvey Norman
Posted by Sharon Kelly on January 29, 2009
Even though I believe this will be a waste of time, I would like to comment on the poor to non existent after sales services experienced at Harvey Norman. We purchased a Plazma TV a couple of years ago with the specific brand being highly recommended by the sales person. Within 1 year the TV required serious repairs that took 2 months to complete. 12 months later, low and behold, again required repairs. Luckily we took out an extended warranty or we would have had to pay for these second significant repairs. Apparently Harvey Norman outsource repairs and effectively take no further responsibility. We put this TV in for repairs mid November and were told today it will be at least another 2 - 3 weeks before we will get the TV back. That is nearly 3 months. Not acceptable in anyone's terms I would have thought. I will never buy another item at Harvey Norman given this experience.
Rude! ! Never again Harvey Norman
Posted by Judith Lowe on February 1, 2009
Never set foot in a HN store again. I bought a floor fan at HN Manly Vale - my wife specifically told the salesperson that she wanted a quiet fan because she has trouble sleeping. The guy said - this one is very quiet - we couldn't hear it very well because of the music and general store noise - but he was very reassuring. We got it home and could barely hear the TV - even when the fan was at a low setting. We took it back and the very rude manager (George) said "no return- no way" and the salesman who sold it scurried away!(It was in original packaging - good as new - 1 day after transaction). George said "its Australian law. Well hiding behind the letter of the law is not always good business. I would have accepted a store credit or anything. This is just one of many disappointments. This is the last straw - I'm sick of their attitude, messy stores and underinformed salespeople. From now on I'll drive the extra mile to Clive Peeters or JB hi-fi or Dick Smith. Until Gerry learns that he needs to lift the customer service game their stores will keep going downhill. Its not just about price Gerry, its about courtesy, good policies and good business ethics. Keep closing those stores Gerry - I'm going to start shorting your stock as soon as ASIC will let me!
Harvey Norman
Posted by Jason on March 6, 2009
You should never be surprised about bad service at Harvey Norman. Almost every staff member in the store is on commission - if you stand in front of a product with no margin, such as a sale item, there is no commission to be made - work it out! Ask staff to explain Flexirent to you - see how good the service becomes when HN have an opportunity to sell you products you don't need at over-inflated prices, and sign you up to a Flexirent agreement which costs you much more than other payment methods, and certainly costs them a lot less than you choosing the interest free option! I'm only just getting started Gerry......
Rip Off, Blood Sucker
Posted by Anonymous User on April 17, 2009
I bought LCD which Sales Person recommended is new and the best. Next day i found out the TV is old discontinue product. I also over pay $800. I ask for an exchange. Store Manager reply impolitely and couldn't get any exchange. I will never gonna shop there again. Cannington WA
Posted by Anonymous User on April 19, 2009
I chose a bedroom suite for my new place. They had one in their warehouse and I had it delivered. When it was delivered to me I unpacked the tall boy to find that all of the metal slides on the drawers were rusted. I unpacked the two bedside tables to find the same problem. Each draw slide was completely rusted which meant none of the drawers opened and closed properly and they made a horrible scratching noise when opened and closed. So I called the store and was told that they would file a report and someone would contact me in a few days. The following day I decided that was rediculous so I called the store again. The person I spoke to was rude to me while I explained the situation. He told me that he would speak to the manufacturer and someone would get in contact with me to organise a time to come and inspect the furniture. And the manufacturer will decide what to do about the furniture. HANG ON?? Did i buy the furniture from Harvey Norman or the manufacturer? Four days later, I had not heard from the store so I called Head Office. I told them that I had ute and that I was happy to take the furniture back to the store but I wanted a full refund because the furniture was faulty. He said he would call the store and get back to me. I never got back to me. A week later I called the store back and told them they were breaking the law. By law, if they sell a faulty product, the consumer is entitled to full refund. I spoke to three different people and after many arguments. I told them that I was bringing the furnite back to the store and that they would refund my money. I said that if they didn't comply, I would contact consumer affairs. Surprise, surprise, they agreed to refund my money. After that stressful experience, I would never shop at Harvey Norman again and I warn others.
Harvey Norman
Posted by Man on July 30, 2009
I Just had my worst life time experience at Harvey Norman Balcktown store. I purchased a new washing machine and as per catalog Harvey Norman promised to beat lowest price advertised for the same product with the difference by 110% refund. Next day I went to HARVEY NORMAN (= NOWARN) and showed them a catalogue from Good Guys for the same item with the lower price. Guess What???????? I was referred to a dodgy store owner who was rude and arogant who advised me do whatever and forget the price promise. Get Stuff!!! Next shocking thing they do not offer any return or refund at all. I urge to all Australians Beware" before you GO TO HARVEY as They do not have any Customer Care or complaints department and you can't get nowhere with the rude store franchisee. Look consumers comment on the web and you will know that!! I would say NO to HARVEY NO!!! Don't be Bait of these looters.
Posted by B.P. on May 9, 2009
All I am wondering is why the hell harvey norman is always dearer in the N.T.?? I understand the cost of freight, but last week i went in there to price a lounge and got their best quote of $3900. I then rang a melbourne store where i was quoted over the phone $2400 and if i came in to the store he would help me out for cash which means i may have got another couple of hundred off. This is a price difference of over $1500. That is bloody ridiculous. It does not cost $1500 for freight. It would be cheaper for me to buy it over the phone from melbourne and freight it up myself. Wake up Harvey Norman, you may be the only Harvey Norman for thousands of kms but there is no need to think you can charge what you want... Idiots
John the geek
Posted by Anonymous User on July 11, 2009
To everyone who is biting at the reviews left by John the massive geek, if you cannot tell that he is taking the p*ss then clearly the joke is on you. Oh, and dont paint all HN stores with the same brush, they are individually franchised, and some are run by such imcompetent people that none of the horror stories ive read here surprise me.
Rude staff at Harvey Norman at Auburn, NSW
Posted by Jose Jacob on October 21, 2009
I have been to Harvy Norman at Auburn, NSW store and most of the sales staff are rude especially some people who works there. Some of them they don't look even look at you because they try to avoid eye contact to not serve the customers. The Management is totally inefficient otherwise it never happen there. If it was my store those arrogant and unfrendly staff will be terminated instantly without any notice.
Posted by Dave on December 29, 2009
All I have learnt from this thread, while looking up info on a Harvey Norman lounge is; Dont go to the Southern Highlands, the residents seem to be a bunch of whinging self obsessed wankers. To the staff at HN Mossvale, or any other store that has to serve these people that are clearly better then anyone else, Good Luck - you need it.
Bad Customer Service from Harvey Norman
Posted by Anonymous User on February 20, 2010
Purchased a ASUS Eee PC and from day one it was faulty, contacted Harvey Norman and they did'nt want a bar of it. Said to contact ASUS which we did and after the unit being sent and returned twice still with the same problem we are no better of. The point is Harvey Norman should offer and instant refund or replacement unit if a customer returns the item and its faulty. Forget the fancy and inviting no interest,no repayments, no deposit offers that Harvey Norman push on television. They mean very little if you end up with a faulty product. Stick with another supplier who will actually provide some kind of after sales service and stand by products and brands that they sell. If you can't stand by a brand, don't stock it!
lala land
Posted by Anonymous User on March 21, 2010
it was fantastic it like your in heavan its got every thing in there
worse ever
Posted by Anonymous User on February 26, 2010
best to shop at jb, hn is just a rip, all the salesperson cares about is there back pocket.
Posted by Anonymous User on February 27, 2010
Harvey Norman staff don't believe they are above everyone else, they don't look at customers like they are total idiots and they don't rip people off. I can tell you now that extended warranties are recommended for ANY product - its like purchasing home insurance. One could purchase a $4000 Miele washing machine (Made in Germany - The best of the best) and it could break down in a matter of weeks. Point is... staff do not KNOW which stock is faulty and which is not.. that it purely a supplier/brand issue.. and its up to them to improve their products.. not at the store level. Someone also mentioned that repairs - Harvey norman OUTSOURCED repairs take too long - you are totally wrong.. for your information, repairs are sent TO THE SUPPLIER by the stores for you. By all means, feel free to lug a massive prodct half way across the world yourself, but it still takes the same duration to fix. It is sent through the store to ensure that you DO NOT PAY for REPAIRS and LABOUR as they are verifying it is under warranty for you. Oh and way, being in customer service and knowing a lot about everything.. with the rapid development of technology and its convinience, customers are constantly in a state of haste a 5-6minute wait for help seems like an eternity and a monster customer has developed. hence, that leads to the impatience vented on this forum. god didnt click his fingers to create the world.... so dont expect your finger clicking to work when you are a customer WHEREVER YOU GO. A+++++++++++++++++ service to harvey norman
Taken for an expensive ride
Posted by Anna on February 24, 2010
My daughter on a first visit to HN Fyshwick to enquire about spec and prices for a laptop for study was pounced upon by 2 rather eager salesmen under the obvious supervision of their department manager. My daughter was ushered into an office and badgered over a period of time by these 2 salesmen into purchasing a laptop she knew she could not afford to pay off as she is a part-time worker supporting a young child. Despite telling the 2 salesmen she could not afford the laptop they somehow convinced her she could, and she left the shop with this item and a 2 year credit contract. On arriving home, was in tears and almost sick with dispair at what she had done. I advised her to return the laptop unpacked, however in the meantime, unnoticed, my granddaughter opened the box. The 'brand new' laptop had considerable amount of dust inside the side sockets and also inside the diskdrive compartment. This could not have been a 'new' item as they claimed because units are vacuum sealed in the factory to avoid dust contamination. When we confronted HN with this they said it was definitely not a demo model or a reconditioned one, but how can you believe this. A solicitor was engaged because my daughter clearly did not have the financial means to pay this off which HN evidence of. Eventually the purchase contract was cancelled but not before they tried every other way to get her to commit to another contract. In the end the laptop was returned for a full refund because this 'brand new' laptop's diskdrive was faulty and my daughter used her consumer rights to return it for a refund. Gerry Harvey in a recent TV interview when asked said "he felt it was OK to sell to people on credit, even if the salesman knows they can't afford it because after all its the customer's decision". Sure it is. HN just wants to sell sell sell at any cost, regardless of the human cost just so long as they make a profit. Not from me anymore, we sailed through an expensive burglary, Christmas and recently a birthday without having spent a single cent at HN and have discovered there are many other outlets that will match HN and further discount any HN price. Don't be conned by their blatant advertising. I now mute the TV whenever I hear their ads. Never felt more vindicated!
Visually Impaired not supported by Harvey!
Posted by Anonymous User on February 18, 2010
After taking a faulty product back and having received a call to come in, I went to Harvey Norman today to discuss. My daughter is severely visually impaired (legally blind) we brought her a DSI for her birthday in October because she is able to hold it close to her face and play some of the games (granted there we have only found 2 games that she can see enough to play, but it is enough to make her happy). The DS stopped turning on all of a sudden last week. So I rang and made arrangements for them to send it back to Nintendo... So received the call. Water Damage was the verdict. Not possible. She is always in the company of an adult carer (as she is not cane trained as yet, she is always assisted) I was then told by the person I spoke to that going from a cold place to a hot place could cause moisture to enter the system. Mmm.. ok then... not sure if that's right.. When I went to see the manager in the store and explain that my daughter is visually impaired at that there is no way that she could have wet the DS without my knowledge or the knowledge of her disability carer, I was told that they were sorry but there was nothing they could do. AND I had to pay $30 if I wanted to get the machine back. I asked if it could have been damaged from the way she holds it close to her face, maybe her breath had cause the condensation or something.. (the only thing I can think of) and was told that this was "mis use of the product" although they were quite aware of the fact that she would be holding it close to her face because we had her try it at the store before we got it for her. I was a little upset that they would say that it was mis used and felt as if I was being attacked by the 2 men who were looking at me like I was an idiot, so I asked for the procedure to take the matter further. One of the sales reps said to me "look you obviously have an emotional issue..." I was so humiliated and belittled. I asked for a refund for the extended warranty. No. Walked out of there with an email address for someone and heard a chuckle as I left. The unit was not "wet" and if you are not allowed to hold it near your face then someone should have said that when she was in the shop trying it out! She goes to hospital next week, can't see TV because to see it she has her face about 5cm away from the screen, now no DS to pass the time. Thanks for nothing Harvey I hope you are never in a situation like this.
the 7 year old should get his refund
Posted by Anonymous User on March 15, 2010
Harvey Norman MUST refund the 7 year old boy's money, regardless of their policy or the rubbish they spouted to the customer. If he bought it believing it would work and it didn't, it is not fit for the purpose. The other thing is- he is 7 years old and HN should have made dammed sure it would work before taking his money otherwise it is unconscionable conduct bordering on deception. If his mother bought it on his behalf beleiving it would work and it didn't- smae thing, not fir for the purpose. All you have to do is communicate the purpose for which you want it- if it doesn't work- REFUND. Not exchange, REFUND. That is the law. HN is not above it and never has been. Software can only be tested out of the box to determine it functions- they cannot use the 'it's been opened policy' or saying people copy them or whatever. That is not your problem- it is theirs and does not affect your right to a refund. If the item was faulty- there's no argument whatsoever- the must REFUND you- you have the choice not them.
With arms wide open (at least i thought they were until i stumbled across this forum)
Posted by John Croffard on May 23, 2010
For those who dont know me, i have become what some would call 'infamous'. First of all, you question if i really do exist, well yes i do, how else would i be writing this review? For those that poke fun at me, you are a real piece of work and you dont see me poking fun at that guy with the blind daughter who kept breathing on her nintendo DS and breaking it. And as for my special friend and critic 'Kate', just you try and negotiate a 90 degree bend on a scooter around the trolley bay while simultaneously holding a copy of Arch Nemesis Heroes of Time and Space II. not likely kate, and besides, your probably old enough to be my mum. Well im back at Harvey Norman now, after Tandy in their infinite wisdom decided to reduce their range of PC Gaming titles, i couldnt even get hold of a copy of Nefarious Atlantis: battle cruiser 2950 ( return of the Floon merchants ). Sure, Harvey norman have the range, but i wasnt impressed with some of their staff. Especially you Jason, you are a real piece of work, Id open a store and hire you, just so i could turn around and fire you on the spot, bang, gone. wakeup buddy, technology is evolving, unlike the functions of your prehistoric brain. Get the latest copy of PC Powerplay and get with the program. John
Harvey Rip off
Posted by Anonymous User on July 27, 2010
Harvey Norman Moss Vale prices are 100% mark up on other Harvey norman stores, ring around you will be amazed. We brought a really big LCD tv from Harvey norman Nowra and it really was half the price, we drove down there and saved more than $1000. And as for the service at Moss vale, HELLO I AM WAITING FOR SOMEONE TO HELP ME. I stood around for ever, I went searching for people and they they all to busy talking to each other, when I walked up to them I was told they would be a minute, and again another 45min's went by. If you must purchase from them on any items that you can not just grab off the shelf yourself, clear half a day, you might be lucky to get out of there within 4 hours. Great when you have a baby with you ????
Knee Capping!
Posted by Anonymous User on June 28, 2010
Watch out Jenn... GE will send the knee cappers if you don't pay on time!!
Harvey Normans Limerick
Posted by Aid on July 5, 2010
Made a purchase in HN yesterday,one of the lads on the floor went through my item with me and was very good at his job indeed,felt happy so went to cashiers desk........i interrupted a 3 way conversation between the 2 cashiers and another girl working there, put my purchase on the counter and the girl said hello(not happy to be interrupted) proceeded to checkout my item while listening into the conversation behind her,processed my card,stuck a sticker on the box ,left the receipt on the box,then turned away like i never existed! I was stunned!!Do employers realise they have people like that dealing with their public?? Do people like this girl realise how lucky they are to have a job,theres plenty of people willing to jump into her job and say Thank You when finished. Actually i've noticed lately that a lot of young people working on counters won't smile say hello, thank you or even look at you. So come on you young future whatever you are gonna be its just a small things called MANNERS,it costs nothing to be nice and friendly.Maybe if you try it you'll see that the world will be friendly with you!!! Anyway back to my earlier rant,i certainly won't be shopping there again,got great service on the floor but all shattered by the cashiers rudeness.
Harvey Norman Computer Superstore Aspley QLD
Posted by John Somer on July 5, 2010
I was a Customer of this store For over 10 Years Spending many Thousands of $ in the store. I find them helpful in the past. But lately the store changed ! I purchassed a Nikon Coolpix S710 Digital Camera 21 Months ago for my Wife athe cost of $707.35 (She took less then 50 pictures with the camera) and the camera packed up.("lens error") The Store and service Manager of the Store Would not offer a Free repair of the Camera but would send the camera away for estimate (estimate cost $49.00) The Camera they sold me was a cheap junk made in China and sold by them at a premium price. Shame on you Harvey Norman. I wander What Jerry would think about this store of heis Franhise!
Posted by Anonymous User on September 6, 2010
Don't shop at Harvey Norman unless you understand that your money is locked in if you change your mind. So, if you get two father's day presents from two kids that are the same you can't get a refund if you take one back to Harvey Norman at Balgowlah. Unlike Myer or David Jones who happily reverse your card if you made a wrong decision and the goods are untouched. I'm not going back to Harvey Norman, I've learnt my lesson, buyer beware!
25% less on refund
Posted by Ann Helme on February 5, 2011
I bought a Dyson 30m fan ($319) as I'm a very light sleeper, I was told it's quiet as there is no buffer noise (fan blades chopping the air). I opened the box switched it on as it made the same noise as my ceiling fan, I packed it away just as I had bought it and returned it to Harvey Norman at the Power Centre, Frankston to be told "I can have a refund but with 25% Cancellation fee" they did reduce the 25% and gave me minus 20% instead after I said it wasn't used it was tried. So I lost $60 for just opening the box and plugging it in. $60 to anyone is a lot of money for trying something. So be aware, what it will cost you to return something at Harvey Norman.
lounge war
Posted by David Walker on September 30, 2010
Bought a lounge & 2 arm chairs at Harvey Norman - Hervey Bay 2009. Within weeks the mechanism of one of the chairs locked and bent and would not move. The franchisee attended and bent it back into shape. Same issue 3 time over the next 4 months each bent back into shape. Next time it happened an upholsterer attended and took the armchair and apparently replaced the mechanism. Then the other chair went the same way. Then the original chair displayed exactly the same problem with the 'brand new'mechanism. Both chairs - no good. Rang again and was advised an independent assessor would examine the chairs and decide if Harvey Norman Hervey Bay ( or the manufacturer) was responsible for repairs or replacement. Informed a week after the independent assessor attended that the damage was due to improper use of chairs. we are old and normal sized. We sat on the chairs and tried to put our feet up. Curiously, our independent assessor advised that we had been sold a defective product. Can't wait to find out who the independent tribumal or court believes. There is a remarkable similarity to the process involving another lounge issue recorded on the site. Perhaps we are seeing a corporate strategy to deal with these issues. You will be hearing from us Harvey Norman. Harvey Bay.
Harvey Norman's Quality is a Shame
Posted by Anonymous User on October 22, 2010
I Bought a couch from Harvey Norman and right from the start, when it came in boxes, the quality of the couch was very poor. It took months to replace the pieces that were of poor quality. It still a crap couch and all I can say to Harvey Norman is that your standards have really gone out the door, I will never buy from Harvey Norman again,not even a disc. SHAME SHAME SHAME.
Posted by mad on February 28, 2011
BEEN waiting 9 weeks for my bedroom sutie getting run around from staff. looked at harvey norman web site cant find number to complain have no choice if i dont get it in a few days im taking legal action
Ex Staff member
Posted by N Godfrey on January 27, 2011
With out going into great detail of specifics, I was sacked by PETER RAGNO (ex Domayne failure) after having a heart attack in the store, he also could not even raise the concern to call an ambulance!! After 8 years + it was a way to get out of paying pro rata long service. Furthermore his "Napoleon Syndrome" won't allow anyone to attain fair treatment. Regardless if it be staff or customer issues doesn't matter. On the surface he is a very pleasing person, until he has your business then God help you if you need help!! This man and any store he is franchisee off SHOULD BE AVOIDED AT ALL COST.(I believe he is at Moss Vale) Not to mention that even Harvey Norman staff can usually buy much cheaper at other competitors stores, so what hope do the general public have.
Bad After Sales Service
Posted by Anonymous User on February 5, 2011
Bought a laptop for my daughter, it was 8 months old - still under warrenty and had extened warrenty taken out on it. Had trouble with charger and brought it back. No Joy What So Ever!!!! HN is sayin Toshiba wont cover it on warrenty!! A load of Bull ****. I will never purchase another item in Harvey Normans. Staff seem to give you the same spin off to get rid of u.
Harvey Norman return policy
Posted by Ebenezer on February 25, 2011
This is to reply for the Harvey staff member who praised Harvey a lot. You can't sell a defective item to customer whether you know it or not. If you do, you have to replace it with new. If Harvey Norman's return policy doesn't allow this, then I should not buy from Harvey Norman. For your information, Dick Smith offers 14 days money back guarantee, ALDI offers 60 Days and no hassles in Bunnings. These stores will refund in full even if you change your mind.
Harvey Norman sold me a faulty laptop
Posted by Nitya on June 16, 2011
Feedback / Review of Harvey Norman from a customer I am a new customer of Harvey Norman and am going through extremely bad experiences with Harvey Norman’s product and their staff’s unprofessional behaviour. I purchased a laptop from Harvey Norman on 7th Nov 2010. On the same day after reaching home, I realised that the laptop is faulty. Next day on 8th Nov 2010, I asked Harvey Norman for its exchange or return. Harvey Norman attending staff person said it’s sold now. It can’t be returned or exchanged. Such situation is extremely disappointing for any customer who has just spent money. Staff said that the laptop would go through warranty procedure now. That time they fixed the fault but a month later I faced the same issue again with the laptop. I took the laptop again to Harvey Norman. They kept the laptop with them for few days but couldn’t replicate the problem. I took the laptop back to home but now after 6 months, I’m facing the same issue again. So, I took the laptop again to Harvey Norman for the 3rd time. This is really frustrating for a customer. I asked for its return or exchange. I gave the reason that it’s not customer’s fault that the problem exists from the day 1. Attending staff person said this can’t be done as per Harvey Norman policy. I asked to show Harvey Norman policy. He said he would not show any policy. He said he can book the laptop and send it to the company for a fix. I asked how much time will it take? He said he can’t commit. I asked for a standby laptop during that period. I gave the reason that it’s not customer’s fault that the laptop is faulty then why should a customer suffer and live without a laptop for an unknown/uncommitted period. He said this can’t be done as per Harvey Norman policy. I asked what would happen if you fix it now again the same issue comes again after warranty period? He said I can’t guarantee anything for future. I asked for a feedback form. He said Harvey Norman doesn’t have any process that the customer could give the feedback. I took the laptop back to home and it is still faulty. I have got fed-up with Harvey Norman going there again and again, facing their staff’s insulting behaviour, come back home frustrated and live with a faulty laptop. - Nitya (0469345024)
Posted by STEPHENS MICHELLE on July 6, 2011
we purchased a 7,000 dollar couch setting and also extended warranty when we recieved them one had thread bare patches also the cushion inserts were out of shape and could not be put back to shape ttwo buttons fell off went back to store was told that they were not making that couch anymore so at my expense they would find me somone to patch it up WORD OF MOUTH IS THE BEST WAY TO CLOSE A STORE LIKE HARVEY NORMAN DOWN ITELL EVERYONE IMEET AND THE BITTERNESS I FEEL.....
young franchisee in harvey norman store horsham
Posted by Anonymous User on August 17, 2011
well well well out with one in with another overheard this young piece of shit going on in front of customers how he had too fix up the mess the last franchisee made but hey we dont go into listen too this clown putting down the last franchisee we go in too buy goods but when this person holds up customers waiting because he wants too be heard what did we do and a few others we walked out.OMG who the hell hires these incompetent immature boys too do a mans job.Oh and by the way clean up your own doorstep before you shit on someone elses. You know who you are!!! unsatisfied customer Australia True Event
claytons bluray
Posted by Anonymous User on January 7, 2012
i went to buy sony bluray as it had 1 months free movies but got to counter to pay asked about movies told u had to purchase home theatre system and if i want decent bluray had to purchase $50 cord
Bedroom Furniture
Posted by Anonymous User on October 15, 2011
My experience has been the purchase of $7000. bedroom suite. The 2 men who delivered it were keen to drop all the items , still packed and run. No way were they going to help us unpack or allow time for us to inspect the items upon delivery. Busy Busy!! Sign quick and GO... Upon unpacking we find there is a small paint defect on one piece, and the major 2 pieces (dressing table and mirror) are the wrong colour and do not match the rest. As soon as we realised we phoned the appropriate dept. manager and he insisted on an email photo, suggested we lived to far away for a fast delivery of the correct colour (not a problem when they took our money up front!) and tried to tell me that as we had signed for it, it was our problem. LUCKILY my partner had the prescence of mind to write 'Not inspected' next to her signature. To give him his due, the guy bucked up his attitude, decided he was on our side and went to the warehouse to find the correct item, which we are told is coming next week. The moral of this cautionary tale is...if you are being harrassed to 'hurry hurry' by over - busy delivery men REMEMBER TO WRITE 'Not inspected' or 'Not Unpacked" next to the signature they so desperately need. It is your proof you have not accepted faulty or wrong items.
Posted by PETE on August 28, 2011
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